For Tasks that Require more Specialized Assistance
You can call for on-demand video customer support from professionals at any of our well-known partner companies, without leaving the Be My Eyes App. Providers vary by region and language, but include households names in the following categories:
- Web and Computer Technology
- Health and Beauty Products
- Banking and Finance
- Blindness Organizations
Specialized Help calls work exactly like a standard Be My Eyes call, but instead of getting connected to a volunteer, you will be connected to a representative of the selected company. The trained representative will be available to answer questions or help you tackle issues related to their products or services with speed and in-depth solutions. As always, it’s completely free to use.
Making a Specialized Help Call
If you wish to call one of our partner companies, simply enter the Specialized Help menu and select the company you'd like to connect with. On their company profile, you can learn more about the service the company offers through Be My Eyes, their opening hours, and supported languages. You'll also find a button to call the selected company.
After you request assistance, it will take a moment for Be My Eyes to locate the first available support agent and establish a connection. Once the connection is established, you can talk to the company representative, and he/she can also see what you point your rear-facing camera (the camera on the back-side of your phone) at. The combination of the video feed and the support agent's expert knowledge is an efficient and simple way to get your issues solved or your questions answered.
The companies and organisations available through Be My Eyes depends on your location, as some companies and organisations are only available in selected regions. Please check the Specialized Help menu in the Be My Eyes app to see which companies and organisations are available in your region. Please also be aware that companies and organisations only offer their service in limited languages. The following companies and organisations are available through Specialized Help:
- Microsoft: Available in 25 countries in English.
- Google: Available globally in English.
- Clearblue: Available globally in English.
- Herbal Essences: Available in the US in English.
- Pantene: Available in the US in English.
- Lloyds Bank: Available in the UK in English.
- Halifax: Available in the UK in English.
- Bank of Scotland: Available in the UK in English.
- NFB (National Federation of the Blind): Available in the US in English.
Request New Companies for Specialized Help
Do you have a company or organisation in mind that you'd like to see on Be My Eyes? We'd love to hear from you! Please fill out our Specialized Help suggestion form, and we'll do our best to include them in the Specialized Help section.